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Privacy Policy – VieGou Mobile App

Effective Date: April 25 2025

Last Updated: July 29 2025


VieGou Foods Inc. (“VieGou”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application (“App”).


This Policy applies whether you use the app to explore our products, access digital storytelling, scan QR codes, interact with our chatbot, or participate in our community forum.




1. 

Who We Are



This App is operated by VieGou Foods Inc., a Canadian company focused on ethical, sustainable food products and digital engagement. Technology services are provided by Cognito Technology Canada Inc., our contracted developer and data processor.




2. 

What Information We Collect



We may collect the following categories of information:



a. 

Personal Information You Provide



  • Name, email address, and phone number (during account registration or CRM opt-in)

  • User profile data (e.g., dietary preferences, favorite products)

  • Event sign-ups and participation details

  • Forum posts and comments

  • Customer support messages




b. 

Automatically Collected Information



  • Device type, operating system, and app version

  • IP address and general location (city-level)

  • Usage data (e.g., time spent in app, pages viewed)

  • QR code scan history




c. 

Chatbot Interactions



We log conversations to improve our AI and provide better responses. No sensitive or financial data is required to use the chatbot.




3. 

How We Use Your Information



We use your information to:


  • Provide and improve app functionality

  • Personalize your experience (recipes, product suggestions)

  • Respond to customer support inquiries

  • Enable participation in events and community discussions

  • Conduct analytics and generate anonymized reports

  • Send you updates, promotions, or educational content (with your consent)





4. 

Legal Basis for Processing



If you reside in Canada, we follow PIPEDA guidelines. If you reside in the European Union, we rely on:


  • Your consent (e.g., for marketing or storing preferences)

  • Our legitimate interests (e.g., improving services)

  • Contractual obligations (e.g., order management or support)

  • Legal compliance





5. 

How We Share Your Information



We do not sell your personal information. We may share it with:


  • Technology partners (e.g., Cognito) for app hosting and feature delivery

  • Email and CRM providers to manage communication

  • Analytics providers to monitor usage and performance

  • Event partners or sponsors (only when you register for their event)



All third parties are contractually bound to protect your data.




6. 

Data Retention



We retain your data as long as necessary to fulfill the purposes above, unless longer retention is required by law. You may request deletion at any time (see Section 9).




7. 

Cookies and Tracking Technologies



We use analytics tools and cookies (where applicable) to understand usage trends and improve your experience. These tools do not track you outside the app.




8. 

Your Privacy Rights



You have the right to:


  • Access your data

  • Correct or update inaccuracies

  • Delete your account or request data erasure

  • Withdraw consent (e.g., from email marketing)

  • Lodge a complaint with your local privacy authority



To exercise your rights, please contact: privacy@viegou.ca




9. 

Security



We use industry-standard encryption and secure cloud hosting. Access to personal data is limited to authorized personnel only.


However, no system is 100% secure. You are responsible for safeguarding your password and device access.




10. 

Children’s Privacy



This app is not intended for users under the age of 16. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.




11. 

International Data Transfers



Data collected may be stored and processed in Canada or other jurisdictions where our partners operate. We ensure all transfers comply with applicable legal safeguards.




12. 

Changes to This Policy



We may update this Privacy Policy from time to time. Material changes will be notified via in-app alert or email. The updated version will always be available in the app.




13. 

Contact Us



If you have questions, feedback, or complaints about our privacy practices, please contact:


VieGou Foods Inc.

8920 Woodbine Avenue, Suite 304

Markham, Ontario, Canada, L3R 9W9

 
 
 

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